Shipping & Returns

1. Does The Foldie® ship to my country?

We ship the Foldie 2.0 to all states in the U.S., including all islands. 

    2. How much does shipping cost?

    Free shipping (5-8 business days) on all orders. 

    Express shipping (1-2 business days) available at checkout.

    We believe that sending parcels shouldn't cost the earth. That's why we are proud to offer carbon neutral shipping on all orders.

    3. How long will it take for my order to arrive?

    Your order will be dispatched from our U.S. warehouse

    We usually ship all orders via UPS or USPS, however we may use other carriers if this is more efficient. We’ll confirm shipping method once your order has been dispatched from our US warehouse.

    4. How can I track my order?

    Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order via your tracking link or at  https://www.aftership.com/ Please allow 1 business day for tracking information to become available.

    5. What if the package doesn’t arrive?

    If you don’t get your package 10 days after it was shipped, please contact us at support@the-foldie.com. We’ll either resend a new one to you or give you a full refund.

    6. How can I return my order?

    Please send all shortage or damage claims and return requests to support@the-foldie.com. A Foldie team member will contact you within 24 hours to coordinate your return.

    Please do not return goods without contacting the Foldie first.

    Your refund will be issued once your returned item has been received in the original packaging in a sellable condition.

    It is suggested that returns be shipped by a carrier that provides signature confirmation. Return shipping is the responsibility of the buyer. The Foldie does not accept responsibility for packages lost in transit.

    Returns process must be initiated within 60 days of receipt.

    The Foldie only accepts returns of product purchased from www.the-foldie.com All returns of orders placed through other retailers can only be authorized through and returned to those retailers.