1. Does The Foldie® ship to my country?
We ship the Foldie 2.0 to all states in the U.S., including all islands.
2. How much does shipping cost?
Standard shipping (3-5 business days) is always on us. At checkout we have an expedited shipping option for faster delivery (1-2 business days) for $9.95.
3. How long will it take for my order to arrive?
Your order will be dispatched from our U.S. warehouse
US priority shipping (Free for order $120+)
UPS 2 Day Air (2 business days).
US Standard Free Shipping
USPS Standard shipping (3-7 business days*)
*Deliveries to Alaska and Hawaii may take between 7 - 10 business days.
We usually ship all orders via UPS or USPS, however we may use other carriers if this is more efficient. We’ll confirm shipping method once your order has been dispatched from our US warehouse.
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order via your tracking link or at https://www.aftership.com/ Please allow 1-2 business days for tracking information to become available.
5. What if the package doesn’t arrive?
If you don’t get your package 10 days after it was shipped, please contact us at support@the-foldie.com. We’ll either resend a new one to you or give you a full refund.
6. How can I return my order?
Please send all shortage or damage claims and return requests to support@the-foldie.com. A Foldie team member will contact you within 24 hours to coordinate your return.
Please do not return goods without contacting the Foldie first.
Your refund will be issued once your returned item has been received in the original packaging in a sellable condition.
It is suggested that returns be shipped by a carrier that provides signature confirmation. Return shipping is the responsibility of the buyer. The Foldie does not accept responsibility for packages lost in transit.
Returns process must be initiated within 60 days of receipt.
The Foldie only accepts returns of product purchased from www.the-foldie.com All returns of orders placed through other retailers can only be authorized through and returned to those retailers.
