You are able to track your order through our email confirmation email.

Please contact us at support@the-foldie.com or via our contact page. We’ll either resend a new order or give you a full refund if preferred.

Contact support@the-foldie.com immediately or through our contact page. In some cases, we may be able to change the address for you if your order hasn't already been shipped.  

Once your order has been (partially) refunded you will receive a refund confirmation email. Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. The Foldie does not store credit card information on our site. 

The Foldie is TSA and Carry-On compliant (fitting under the seat AND in the overhead bins) for most airlines. There are also airport-friendly details like a trolley sleeve that slips over your luggage handle, so you can fly through security check points with ease.

Pouch dimensions:

11" length x 7" height x 1.2" width.

Tote dimensions:

17.8" length x 11.8" height x 8" width.

Fully expanded dimensions:

17.8" length x 14" height x 8" width.

Trolley sleeve dimension:

7.8" width.

Approved on an major airlines (US and Europe).

The original Foldie bag is made of high-quality 290D twill-polyester. The material is water-resistant and on the inside of the bag is a wet pocket for storage of wet clothing/ things that need to be extra protected from water.

The bag weighs 1lb 0.9oz in total. The Foldie can hold up to 40 liters worth of stuff ( = 2500 cubic inches).