Frequently asked questions

SHIPPING

Does the Foldie ship to my country?

We currently only ship to the United states.

How much does shipping cost?

All orders come with free standard domestic shipping. We offer the possibility to upgrade your order to express delivery at the checkout if you need to receive it super fast.

How long will it take for my order to arrive?

Due to Covid-19 delays may occur depending on the current pandemic situation. Delays are not uncommon and can happen.

All shipping times are shown in real time on the product page depending on your location. Simply add your postal code and our system will automatically show the current delivery estimation.

Free standard delivery: 5-7 Days.

Express delivery: 1-3 days.

All orders are shipped from our warehouses across the US.

How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track your order here.

My order never arrived. Lost or stolen shipments.

Please contact us at support@the-foldie.com or via our contact page. We’ll either resend a new order or give you a full refund if preferred.

I entered in the wrong address, what do I do?

Contact support@the-foldie.com immediately or trough our contact page. In some cases, we may be able to change the address for you if your order hasn't already been shipped.  

PAYMENTS

What payment methods are accepted?

The Foldie accepts all major credit cards. PayPal, Credit Card, Mastercard, Visa, Apple Pay, Shop Pay, Google Pay, and American Express.

Can I cancel or change my order?

If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes can be applied to the order once it goes into preparation for delivery.

How are refund payments processed?

Once your order has been (partially) refunded you will receive a refund confirmation email. Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

Is your site secure?

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. The Foldie does not store credit card information on our site. 

THE FOLDIE

Does the foldie® count as a carry-on or personal item?

In airline terms, a personal item is any bag that can fit completely under the seat in front of you. The Foldie® is 100% compliant for air travel.

Is the Foldie® machine washable?

The Foldie is machine washable, easy to maintain & dries very fast.

Is the Foldie® easy to fold?

The Foldie is super easy to fold back into its original tiny shape. Anyone can do it in under 1 minute.

You can find our folding instructions in this link.

How many days of travel is Is the Foldie® suited for?

Depending on the person, the Foldie is suitable for 3-5 day trips making it the perfect companion for short trips or weekenders.

Is the Foldie TSA friendly?

The Foldie is TSA and Carry-On compliant (fitting under the seat AND in the overhead bins) for most airlines. There are also airport-friendly details like a trolley sleeve that slips over your luggage handle, so you can fly through security check points with ease.

What are the dimensions of the Foldie?

- Pouch: 8" x 6"

- Unfolded: 15.5" x 1"

- Fully unfolded: 15.5" x 16.5" x 7"

What material is the Foldie made of?

The original Foldie bag is made of high-quality oxford fabric. The material is water-resistant and on the inside of the bag is a wet pocket for storage of wet clothing/ things that need to be extra protected from water.

How much does the Foldie weigh?

The bag weighs 480 grams in total. The Foldie can hold up to 40 liters worth of stuff ( = 2500 cubic inches).

Get in touch

Have questions about your order, or a general inquiry?