FAQ

We currently only offer shipping within the United States.

All orders come with free standard domestic shipping. We offer the possibility to upgrade your order to express delivery at the checkout if you need to receive it super fast.

Due to Covid-19 delays may occur depending on the current pandemic situation. Delays are not uncommon and can happen.

All shipping times are shown in real time on the product page depending on your location. Simply add your postal code and our system will automatically show the current delivery estimation.

Free standard delivery: 5-7 Days.

Express delivery: 1-3 days.

All orders are shipped from our warehouses across the US.

This is your answer.

Please contact us at support@the-foldie.com or via our contact page. We’ll either resend a new order or give you a full refund if preferred.

Contact support@the-foldie.com immediately or through our contact page. In some cases, we may be able to change the address for you if your order hasn't already been shipped.  

The Foldie accepts all major credit cards. PayPal, Credit Card, Mastercard, Visa, Apple Pay, Shop Pay, Google Pay, and American Express.

If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes can be applied to the order once it goes into preparation for delivery.

Once your order has been (partially) refunded you will receive a refund confirmation email. Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.

Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. The Foldie does not store credit card information on our site. 

In airline terms, a personal item is any bag that can fit completely under the seat in front of you. The Foldie® is 100% compliant for air travel.

The Foldie is machine washable, easy to maintain & dries very fast.

The Foldie is super easy to fold back into its original tiny shape. Anyone can do it in under 1 minute.

You can find our Youtube video in this link.

Depending on the person, the Foldie is suitable for 2-7 day trips making it the perfect companion for short trips or weekenders.

The Foldie is TSA and Carry-On compliant (fitting under the seat AND in the overhead bins) for most airlines. There are also airport-friendly details like a trolley sleeve that slips over your luggage handle, so you can fly through security check points with ease.

Pouch dimensions:

11" length x 7" height x 1.2" width.

Tote dimensions:

15.7" length x 11" height x 10" width.

Fully expanded dimensions:

15.5" length x 15.8" height x 10" width.

Trolley sleeve dimension:

7.8" width.

The original Foldie bag is made of high-quality twill-polyester. The material is water-resistant and on the inside of the bag is a wet pocket for storage of wet clothing/ things that need to be extra protected from water.

The bag weighs 1lb 0.9oz in total. The Foldie can hold up to 40 liters worth of stuff ( = 2500 cubic inches).