FAQ

We currently offer free shipping to the EU, USA, UK, AUS, CA.
Unfortunately, we do not ship to any islands, including Hawaii, Puerto Rico, or any other offshore territories.
We offer free, carbon-neutral shipping on all orders as part of our commitment to the environment.
Processing Time: All orders will be processed within 1 business day.
Shipping Time: Once processed, your order will be shipped via an environmentally friendly carrier that offsets carbon emissions.
USA: 6 - 8 days
UK: 4 - 8 days
Canada: 7 - 12 Days
Australia: 7 - 12 days
Europe: 7 - 12 days
Other countries: 12 - 20 days
We have partnered with a delivery service that offers CO2-neutral shipping. We feel it is part of our duty to think about the environment. Slower delivery means 30% less carbon offset. To compensate for the waiting time, we offer free shipping on all orders - all year round.
Please note that these are estimated delivery times and may vary based on your location. While we'll do our best to get your order to you quickly, we cannot be held responsible for any delays caused by the carrier.
If you need your order sooner, please contact us and we'll do our best to accommodate your request.

You are able to track your order through your email confirmation email or via our tracking page.
Please contact us at support@the-foldie.com or via our contact page. We’ll either resend a new order or give you a full refund if preferred.
Contact support@the-foldie.com immediately or through our contact page. In some cases, we may be able to change the address for you if your order hasn't already been shipped.

In airline terms, a personal item is any bag that can fit completely under the seat in front of you. The Foldie® is 100% compliant for air travel.
The Foldie is machine washable, easy to maintain & dries very fast.
The Foldie is super easy to fold back into its original tiny shape. Anyone can do it in under 1 minute.
You can find our Youtube video in this link or our 6-step instruction in this link.
A 40L bag is suitable for a variety of trips, including:
- Weekend getaways
- City breaks
- Light hiking or camping trips
- Domestic flights as carry-on luggage
- Beach vacations
With careful packing, you can fit a few days' worth of clothes, toiletries, and other essentials into a 40L bag.

The Foldie is TSA and Carry-On compliant (fitting under the seat AND in the overhead bins) for most airlines. There are also airport-friendly details like a trolley sleeve that slips over your luggage handle, so you can fly through security check points with ease.
Pouch dimensions:
11" length x 7" height x 1.2" width.
Tote dimensions:
17.8" length x 11.8" height x 8" width.
Fully expanded dimensions:
17.8" length x 14" height x 8" width.
Trolley sleeve dimension:
7.8" width.
Approved on an major airlines (US and Europe).
The original Foldie bag is made ofhigh-quality 290D twill-polyester. The material is water-resistant and on the inside of the bag is a wet pocket for storage of wet clothing/ things that need to be extra protected from water.
The bag weighs 1 lb 0.9oz (480gr) in total. The Foldie can hold up to 40 liters worth of stuff ( = 2500 cubic inches).

The Foldie accepts all major credit cards. PayPal, Credit Card, Mastercard, Visa, Apple Pay, Shop Pay, Google Pay, and American Express.
If you would like to cancel or make changes to your order, please contact us within 24 hours after you made the order. No cancellation or changes can be applied to the order once it goes into preparation for delivery.
If you wish to cancel/return an item that's already been shipped, please return your items for a return for a full refund. Please make sure to contact us first.

Once your order has been (partially) refunded you will receive a refund confirmation email. Please allow 3-5 business days for the refund to be processed. Reimbursement of funds will be allocated back to the original form of payment used for purchase.
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state-of-the-art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy. The Foldie does not store credit card information on our site.

Shipping & delivery