SHIPPING UPDATE: Due to increase in order volume and covid-19 related issues parcels may be delayed for up to 5 business days.
We are proud to offer free shipping to the United States.
US: 7-15 business days
Worldwide: 7-15 business days
Most orders are dispatched within 1 business day. In peak periods, please allow up to 3 business days for dispatch.
Thank you for trusting us with your business! Please don't hesitate to contact our support team at email@example.com for help with your order.
1. Does The Foldie® ship to my country?
We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.
2. How much does shipping cost?
You can enjoy free shipping on all orders!
3. How long will it take for my order to arrive?
Orders to the US usually arrive within 10 business days after fulfillment. This means after you have received the shipping confirmation email with your tracking number.
For customers in Alaska, Hawaï, Puerto Rico and the U.S. Virgin Islands please allow up to 30 business days. Shipping access is very limited.
Our warehouse is located in Asia. Due to Covid-19 we are forced to ship directly from our manufacturing partner, because of the extreme delays in sea freight to the US. We expect to be able to offer 1-2 day domestic delivery at the beginning of 2022. We thank you for your understanding.
4. How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.aftership.com/ Please allow 1-2 business days for tracking information to be available.
5. What if the package doesn’t arrive?
If you don’t get your package 30 days after it was shipped, please contact us at firstname.lastname@example.org. We’ll either resend a new one to you or give you a full refund.